Service Terms & Conditions

Service Terms & Conditions

These Service Terms & Conditions explain the terms that apply when you request installation services from D.J FIRST.

D.J FIRST provides professional door, window and glass installation services for residential and commercial properties. These terms explain the process for assessments, quotations, installation work, payments and customer responsibilities.

The website is operated by D.J FIRST BUILDERS LTD. D.J FIRST is the trading brand used by D.J FIRST BUILDERS LTD to provide installation services.

1. About Our Services

D.J FIRST provides installation services including:

  • Door installation
  • Window installation
  • uPVC window installation
  • Aluminium window installation
  • Timber window installation
  • Glass curtain wall installation

Our services are installation-based. We do not sell doors, windows or glazing products through this website.

The website is used to provide service information, arrange installation assessments and collect customer enquiries.

2. Installation Assessments

Before installation work begins, D.J FIRST may arrange an assessment to understand your requirements.

During an assessment, we may review:

  • Installation location
  • Existing openings and conditions
  • Measurements
  • Access requirements
  • Required preparation work
  • Any additional work that may affect the installation

An assessment allows us to provide a more accurate quotation based on the specific requirements of your property.

3. Quotations

Following an assessment, D.J FIRST may provide a quotation based on the information available at the time.

Quotations may depend on:

  • Type and size of installation
  • Number of doors or windows
  • Existing property conditions
  • Access requirements
  • Additional preparation work
  • Finishing requirements

A quotation is not a fixed price until confirmed by both parties.

If additional work is identified after the quotation has been accepted, we will discuss the changes and any additional costs with you before proceeding.

4. Booking Appointments

Customers can request an installation assessment through our website or by contacting D.J FIRST directly.

Submitting a booking request does not automatically create a confirmed appointment.

Our team will contact you to:

  • Review your requirements
  • Confirm suitable appointment times
  • Arrange the assessment visit

Appointment availability may depend on workload, location and project requirements.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate project information
  • Ensuring access to the property at the agreed appointment time
  • Informing us of any relevant property conditions
  • Providing suitable access to the installation area
  • Removing personal belongings or obstacles where required

Failure to provide accurate information or access may affect the installation schedule or quotation.

6. Installation Work

D.J FIRST will carry out installation work with reasonable care and attention.

Installation work may include:

  • Positioning and fitting doors or windows
  • Checking alignment
  • Applying appropriate sealing where required
  • Testing operation
  • Completing basic installation checks

The final result may depend on the condition of the existing structure, materials used and the surrounding property conditions.

7. Additional Work

Some installations may require additional work that is not included in the original quotation.

Examples include:

  • Existing frame repairs
  • Structural adjustments
  • Brickwork changes
  • Additional preparation
  • Access equipment
  • Scaffolding requirements
  • Internal or external finishing work

Any additional work and associated costs will be discussed with the customer before the work is carried out.

8. Payment Terms

D.J FIRST does not process installation payments through this website.

The website is used for:

  • Service information
  • Installation assessment requests
  • Customer enquiries

Any deposit or final balance will be arranged directly with the customer using the payment instructions or payment method provided by the D.J FIRST team.

Payment requirements, including any deposit amount and payment schedule, will be confirmed before installation work begins.

9. Cancellation and Appointment Changes

If you need to change or cancel an assessment appointment, please contact D.J FIRST as soon as possible.

We understand that circumstances may change, and we will work with customers to arrange a suitable alternative appointment where possible.

For further details, please refer to our Refund & Cancellation Policy.

10. Delays and Access Issues

Installation times may be affected by circumstances outside our reasonable control, including:

  • Severe weather conditions
  • Material availability
  • Unexpected property conditions
  • Access limitations
  • Additional work requirements

If delays occur, we will communicate with customers and provide updated information where possible.

11. Materials and Product Information

Where customers provide their own doors, windows or glazing products, customers are responsible for ensuring that the products are suitable for installation.

D.J FIRST is not responsible for defects, incorrect measurements or issues caused by customer-supplied products.

12. Workmanship and Quality

D.J FIRST aims to complete installation work to a professional standard.

Customers should inspect completed work and notify us of any concerns as soon as possible after completion.

13. Liability

D.J FIRST is not responsible for:

  • Damage caused by inaccurate information provided by customers
  • Existing structural issues not visible during assessment
  • Problems caused by customer-supplied materials
  • Delays caused by circumstances outside our reasonable control

Nothing in these terms limits any legal rights that cannot be excluded under UK law.

14. Website Use

The information provided on this website is for general guidance about D.J FIRST services.

We aim to keep website information accurate and up to date, but service availability, pricing information and project requirements may change.

15. Complaints and Support

If you have concerns regarding our services, please contact our team.

We will review your enquiry and aim to respond within a reasonable timeframe.

D.J FIRST
Email: support@djfirstbuilders.co.uk
Phone: +44 7900 426333

16. Governing Law and Jurisdiction

These Service Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

D.J FIRST may update these Service Terms & Conditions from time to time to reflect changes in our services, business operations or legal requirements.

The latest version will always be available on this website.