Privacy Policy

Privacy Policy

D.J FIRST respects your privacy and is committed to protecting the personal information you provide when using our website and contacting our team.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, submit an enquiry, request an installation assessment or communicate with us regarding our services.

The website is operated by D.J FIRST BUILDERS LTD. D.J FIRST is the trading brand used by D.J FIRST BUILDERS LTD to provide door, window and glass installation services.

1. Information We Collect

We may collect personal information when you interact with our website or contact our team.

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Property address or postcode
  • Any information provided through enquiry forms

Installation Information

When requesting an installation assessment, we may collect details such as:

  • Type of installation required
  • Property type
  • Number of doors or windows involved
  • Project details
  • Preferred assessment date and time
  • Photos or information about the existing installation area

Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage activity

2. How We Use Your Information

We use the information collected for the following purposes:

  • Responding to enquiries and customer requests
  • Arranging installation assessments
  • Understanding your project requirements
  • Preparing quotations
  • Communicating with you about our services
  • Providing customer support
  • Improving our website and services
  • Maintaining records required for business operations

We only use your personal information where there is a legitimate reason to do so, such as responding to your enquiry, providing requested services or meeting legal obligations.

3. Installation Assessments and Service Requests

D.J FIRST provides installation services and does not operate as an online product retailer.

The website is used to:

  • Provide information about our services
  • Allow customers to request installation assessments
  • Collect project details for quotation purposes

We do not process installation payments through this website.

Any deposit or final balance arrangements are handled directly with customers using the payment instructions or payment method provided by the D.J FIRST team.

4. Payment Information

D.J FIRST does not collect or store payment card details through this website.

Where payment arrangements are required, customers will receive payment instructions directly from D.J FIRST.

Any payment information provided through external payment methods is handled according to the privacy policies and security procedures of the relevant payment provider.

5. Cookies

Our website uses cookies and similar technologies to improve website functionality and understand visitor behaviour.

Cookies may be used for:

  • Website operation
  • Security purposes
  • Remembering user preferences
  • Analysing website performance

You can control or disable cookies through your browser settings.

6. How We Protect Your Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we take appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

7. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may only be shared where necessary, including:

  • Service providers supporting our website operations
  • Communication providers
  • Professional advisers where required
  • Legal or regulatory authorities where required by law

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected.

This may include:

  • Managing enquiries
  • Providing quotations
  • Maintaining service records
  • Meeting legal and accounting requirements

9. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Object to certain uses of your information
  • Request restriction of processing
  • Request transfer of your information where applicable

10. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

11. Children’s Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website operations.

Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

D.J FIRST

Email: support@djfirstbuilders.co.uk
Phone: +44 7900 426333

D.J FIRST BUILDERS LTD
Company Number: 15291395
12 Stanway Close, Stanway Close, Chigwell, Essex, United Kingdom, IG7 4BY