Cancellation& Refund Policy

Cancellation & Refund Policy

At D.J FIRST, we provide professional door, window and glass installation services for residential and commercial properties.

Unlike online retail businesses, our website does not sell products or process installation payments online. The website is used to provide service information, arrange installation assessments and collect customer enquiries.

This Cancellation & Refund Policy explains how cancellations, appointment changes, deposits and refunds are handled when requesting installation services from D.J FIRST.

The website is operated by D.J FIRST BUILDERS LTD. D.J FIRST is the trading brand used by D.J FIRST BUILDERS LTD to provide installation services.

1. Installation Assessment Requests

Submitting an installation assessment request through our website does not create a confirmed appointment or a payment obligation.

After receiving your enquiry, D.J FIRST will:

  • Review your project details
  • Contact you to discuss your requirements
  • Confirm a suitable assessment appointment where required
  • Provide further information about the installation process

Assessment appointments are only confirmed after communication with our team.

2. Cancelling or Changing an Assessment Appointment

If you need to cancel or change an assessment appointment, please contact D.J FIRST as soon as possible.

We understand that circumstances may change and will make reasonable efforts to arrange an alternative appointment where possible.

Please provide:

  • Your name
  • Contact details
  • Scheduled appointment information
  • Reason for cancellation or change request

3. Cancellation After Quotation

After a site assessment, D.J FIRST may provide a quotation based on the installation requirements identified.

Customers are not required to proceed with the installation if they decide not to accept the quotation.

If installation work has not started and no payment has been made, there will generally be no further charge.

4. Deposits and Payment Arrangements

D.J FIRST does not process installation payments through this website.

Any deposit or final balance is arranged directly with the customer using the payment instructions or payment method provided by the D.J FIRST team.

Where a deposit is required:

  • The deposit amount will be confirmed before installation work begins
  • Payment arrangements will be agreed directly with the customer
  • The purpose and conditions of the deposit will be explained before payment

Refund eligibility for deposits will depend on the circumstances of cancellation and any work or costs already incurred.

5. Refund Conditions

A refund may be considered where:

  • A payment has been made and the agreed service cannot be provided by D.J FIRST
  • A cancellation request is accepted before work begins
  • Circumstances require a refund under applicable consumer protection laws

Refunds may not be available where:

  • Work has already been completed
  • Materials or preparation costs have already been incurred
  • Additional costs have been agreed and carried out
  • Delays or issues are caused by inaccurate information provided by the customer

Each situation will be reviewed individually.

6. Completed Installation Work

Once installation work has been completed, refunds are not normally available simply because a customer changes their mind.

If you believe there is an issue with completed work, please contact D.J FIRST as soon as possible.

We will review:

  • The reported issue
  • Installation details
  • The condition of the work completed
  • Any relevant circumstances

7. Customer-Caused Delays or Cancellation

Additional costs may apply where delays or cancellations occur due to:

  • Customer not providing access to the property
  • Incorrect information provided during the booking process
  • Failure to prepare the installation area
  • Significant changes to the agreed installation requirements

Any additional costs will be discussed with the customer before being applied.

8. Weather and Circumstances Outside Our Control

Installation dates may occasionally need to be changed due to circumstances outside our reasonable control, including:

  • Severe weather conditions
  • Safety concerns
  • Unexpected property conditions
  • Supplier or material delays
  • Access restrictions

If changes are required, D.J FIRST will contact the customer and arrange a suitable alternative where possible.

9. How Refunds Are Processed

Where a refund has been approved:

  • The refund will be arranged directly with the customer
  • Refunds will be issued using the agreed payment method where possible
  • Processing times may vary depending on the payment provider or banking system

Customers will be informed once a refund has been processed.

10. Making a Cancellation or Refund Request

To request a cancellation, refund review or discuss an issue with completed work, please contact us:

D.J FIRST

Email: support@djfirstbuilders.co.uk
Phone: +44 7900 426333

Please include:

  • Your name
  • Contact details
  • Property details
  • Assessment or installation information
  • Reason for your request

11. Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law.

Where applicable, customers retain rights provided under relevant UK legislation.

12. Changes to This Policy

D.J FIRST may update this Cancellation & Refund Policy from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will always be available on this website.